Wholesale FAQ
Quick answers for professional buyers sourcing Arabian perfumes through B2BPerfume.
Wholesale Order
4 questionsBusiness accounts and getting started with wholesale ordering.
Who can order from B2BPerfume?
B2BPerfume is intended for professional buyers such as retailers, e-commerce stores, beauty businesses, concept stores and fragrance resellers.
What is the minimum order?
The current minimum-order requirement is shown in the top announcement bar and/or the commercial terms applicable to your account and order.
Can I order multiple brands in one order?
Where products are available in the catalogue, you can build a mixed professional assortment across the brands offered through B2BPerfume.
Where can I find EAN, SKU and stock information?
The product page contains a structured wholesale product details section. EAN/GTIN is shown when that identifier is available in the WooCommerce product data.
Payment
3 questionsPayment methods and checking your order total.
How can I pay?
Pay by bank transfer or one of the payment methods offered at checkout. Online payments are processed through Mollie.
Who processes online payments?
Online payments are processed through Mollie. The available payment methods are shown at checkout.
Where can I check VAT and the final order total?
Review the prices, applicable VAT and delivery charges at checkout or in your agreed quotation before placing your order. For order-specific questions, contact order@b2bperfume.com.
Shipping / Returns
4 questionsEuropean delivery, warehouse collection and help with your shipment.
Where do you deliver?
We deliver to all 27 EU countries and selected additional European destinations. See Shipping & Delivery for the full list. DPD handles parcel shipments and Dachser handles pallet shipments.
How long does delivery take?
Delivery in approximately 7 business days. Final timing can depend on destination, carrier, stock and order processing.
Can I collect my order?
Warehouse collection is possible by appointment. After ordering, you receive a separate email with the location, instructions and appointment details.
Can I return products or report damage?
We do not accept voluntary business returns. Inspect the shipment before accepting it and report transport damage promptly to order@b2bperfume.com with your order number and photographs. We compensate transport-damaged products. Claims for defective or incorrectly supplied goods remain possible.
Still have a question?
Our team can help with your account, payment or order.
Contact support